Shipping Policy

 


 

Shipping Policy

Last updated: June 21, 2024

Welcome to SAVEUR Shop! Please review our shipping policy to understand how we handle the shipping and delivery of your orders.

1. Processing Time

  • Non-Magazine Order Processing: Merchandise orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Magazine Order Processing: SAVEUR magazine issues are printed in March and September and shipped from our Rhode Island-based printer via bound printed matter delivery. They may arrive within days or weeks, depending on your location.
  • Order Verification: All orders are subject to verification, which may require additional processing time.

2. Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
  • Non-Magazine Delivery Estimates: Standard shipping takes 10–14 business days.

Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions and postal delays.

3. International Shipping

  • We currently ship to the following countries: Canada, United States.
  • SAVEUR Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking

  • Magazine Tracking Information: The USPS does not provide customer order tracking on bound printed matter deliveries. If you haven't received your magazine and think the time has come and gone, please email shop@saveur.com. We will look into it.

5. Shipping Issues

  • Damaged Items: In the rare event that your order arrives damaged, please contact us immediately at shop@saveur.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution.
  • Lost or Stolen Packages: SAVEUR Shop is not responsible for lost or stolen packages. If you believe that your package may have been stolen, please contact the shipping carrier to file a claim.

6. Shipping Restrictions

  • Restricted Areas: Some areas may have restrictions on delivery which can delay your order.

7. Contact Us

  • If you have any questions or concerns about your order, please contact our customer service team at shop@saveur.com.